Terms
Terms & Conditions.
Effective July 2026. These terms apply to all bookings made with Prestige Sound & Light (ABN 62 742 364 277), a sole-trader business based in Perth, Western Australia. They form the agreement between us (Prestige Sound & Light, “we”, “us”, “our”) and you (the person or entity booking the service, “you”, “the client”).
1. Definitions
- · Booking means the engagement of Prestige Sound & Light for a specific date, venue and package.
- · Booking fee means the non-refundable amount payable to secure the date, as set out in clause 3.
- · Package means the Classic, Signature or Prestige tier (Wedding, Private Event, Corporate or Nightclub/Bar) selected at the time of booking.
- · Coverage time means the agreed client-facing performance window. It does not include bump-in, soundcheck or pack-down.
- · Event date means the calendar date on which the booking is to be performed.
- · ACL means the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
2. Quotes and confirmation
Written quotes are valid for 14 days from the date of issue unless stated otherwise. Availability is held informally until the booking fee is received. A booking is only confirmed once (a) the booking fee has cleared in our account and (b) the client has confirmed the event details in writing (email is acceptable). Until both have occurred, the date may be released to another client without notice.
3. Booking fee
A non-refundable booking fee is required to secure the event date. The booking fee is the higher of $500 or 25% of the total booking value. The booking fee forms part-payment of the total and is not refundable in any circumstance other than where required by the Australian Consumer Law or where we cancel the booking (see clause 9). All pricing on our website is shown as “from $X” and represents the minimum starting price for that package. Payment of the booking fee confirms acceptance of these Terms & Conditions in full — no separate signature is required.
4. Payment schedule and methods
More than 14 days before the event: the booking fee is payable on confirmation, and the remaining balance is due no later than 14 days before the event date.
Between 8 and 14 days before the event: 50% of the total is payable on confirmation and the remaining 50% within 48 hours of booking confirmation.
7 days or less before the event: full payment is required at the time of booking.
A $50 late-payment fee applies if the balance is paid inside the 14-day window. An optional 2% early-payment courtesy is offered when the full balance is received 30 or more days before the event; it must be applied at the time of payment and is not retroactive.
Payments may be made by bank transfer (preferred) or card payment via Stripe. Card payments may attract a surcharge equal to the cost imposed on us by the card scheme, which will be disclosed before payment. All amounts are stated in Australian Dollars (AUD). We are not currently registered for GST; GST is not charged on our invoices unless and until we become registered, at which point we will notify clients in writing.
If the balance is not paid by the due date, we may release the date, suspend preparation, decline to attend the event, and/or charge interest at the Reserve Bank of Australia cash rate plus 2% per annum on the overdue amount, calculated daily. Reasonable recovery costs may also be claimed.
5. Variations and add-ons
Any change to the date, venue, coverage time, package tier or scope is a variation and must be agreed in writing. Approved variations may be invoiced separately and are payable on the same schedule as the original booking. Add-ons (ceremony audio, enhanced lighting, additional audio zones, extra hours, extended held access, wireless microphones, atmosphere haze and similar) are quoted up front and form part of the total booking value once accepted.
6. Coverage time and extra hours
Listed package hours are client-facing coverage time, not total labour time. Standard bump-in, soundcheck, normal arrival and pack-down are included. Extra hours requested on the night are subject to availability, venue permissions and noise restrictions, and are charged at the published extra-hour rate for the relevant tier. Extra hours must be paid before performance continues, by card or transfer on the night.
7. Cancellation by the client
All cancellations must be made in writing (email is acceptable). The following terms apply, calculated by the number of days between written notice and the event date:
- · More than 60 days — booking fee retained only.
- · 15 to 60 days — booking fee retained plus 50% of the remaining balance.
- · 14 days or less — 100% of the total booking value payable.
8. Reschedules and date changes
One reschedule may be requested in writing. Reschedules are subject to availability and may involve updated pricing, peak-season loading or additional charges (for example, where the new date attracts higher demand). The original booking fee is transferred to the new date. If no mutually acceptable new date is available within 18 months of the original event date, the booking is treated as a client cancellation and clause 7 applies from the date of the original written notice.
9. Cancellation by us
If we cancel the booking for any reason other than client breach, force majeure or unsafe conditions, all monies paid (including the booking fee) will be refunded in full within 14 days. In the unlikely event of illness, injury or emergency that prevents the booked operator from attending, we may instead provide a vetted, equally qualified replacement DJ at no additional cost. The client will be notified as early as reasonably practicable.
10. Force majeure
Neither party is liable for failure or delay in performing obligations where prevented by events beyond reasonable control, including natural disasters, fire, severe weather, government orders, public health directions, road closures, power failure at the venue, or other unforeseeable events. Where a force majeure event prevents the engagement, both parties will work in good faith to reschedule under clause 8. Where rescheduling is not possible, we will refund payments received less reasonable costs already incurred (such as third-party hire or non-recoverable supplier fees).
11. Travel and service area
Perth metro travel is included in every booking, bounded by Mandurah (south), Joondalup (north) and Mundaring (east). Extended metro travel beyond this boundary is charged from $95. Regional travel — including the South West, Margaret River, Geraldton, Esperance and similar — is quoted before the booking is confirmed. We do not service regional locations without an agreed travel quote, which may include fuel, accommodation and travel time.
12. Venue, power and access
The client is responsible for ensuring the venue is suitable for the engagement, including: safe and stable ground for equipment; sheltered cover from rain, sun and wind for outdoor events; clear and lawful access for bump-in and pack-down; and the supply of a stable mains-power source within reasonable cable distance of the performance area. Any additional charges arising from undisclosed stairs, long carry distances, restricted access, generator hire or extended held access may be invoiced separately.
13. Noise, sound levels and venue rules
The client must inform us of any venue-imposed noise restrictions, curfews or sound-limit devices before the event. We perform within applicable noise regulations (including the Environmental Protection (Noise) Regulations 1997 (WA) where relevant) and venue rules. Where a venue or local authority requires us to reduce volume, pause or cease performance, we will comply. No refund is owed for time lost to compliance with lawful noise restrictions or venue directions.
14. Outdoor events
Outdoor events require suitable cover from rain, sun and wind, as well as safe and stable ground for equipment. Where conditions threaten equipment safety, performer safety or guest safety, we may relocate, pause or cease the performance. The client remains responsible for the full booking value where such conditions arise from a failure to provide adequate cover.
15. Safety and right to refuse or pause service
We reserve the right to pause, relocate or refuse service where conditions are unsafe, unlawful, abusive, intoxicated to the point of risk, or likely to damage equipment or harm persons. Where service is reasonably refused under this clause, no refund of payments is owed and the full booking value remains payable.
16. Equipment and backup
We supply professional-grade sound and lighting appropriate to the agreed package, plus a documented backup-kit policy covering the critical signal chain. Where a fault on our equipment causes a material interruption to coverage time, we will, at our election, (a) extend coverage time at no charge where the venue permits, or (b) refund a pro-rata portion of the affected coverage. This is in addition to any non-excludable rights under the ACL.
17. Client-supplied content and requests
The client may supply a must-play and do-not-play list, special moments (first dance, cake, speeches) and run-sheet timings. We will use reasonable endeavours to honour these. Where requested tracks are unavailable through legitimate licensed sources, an equivalent will be substituted. The client warrants that any client-supplied content (including audio files and announcements) does not infringe third-party rights.
18. Photography, video and image use
We may capture short photo or video clips of our setup and the dancefloor during the event for portfolio, social media and marketing use. We do not identify guests by name, and we will not use any image in which the client or a guest is clearly identifiable as the focal point if you notify us in writing before the event that you do not consent. Notify us by email at least 48 hours before the event to opt out.
19. Intellectual property
All marketing materials, mixes, planning documents and bespoke set lists prepared by us remain our intellectual property. The client is granted a non-exclusive licence to use any planning documents we supply for the purpose of running the event. Live performance does not transfer any rights in underlying recorded music, which remain with the relevant rights-holders.
20. Insurance
We carry $20 million public liability insurance covering our performance at venues throughout Western Australia. A certificate of currency can be supplied to venues on request.
21. Liability
To the maximum extent permitted by law, our total liability arising out of or in connection with a booking — whether in contract, tort (including negligence), under statute or otherwise — is limited to the total booking value paid by the client for the affected event. We are not liable for indirect, consequential or special loss, including loss of profit, loss of opportunity or loss of enjoyment, except where such limitation is not permitted by law.
22. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees include that our services will be supplied with due care and skill, will be fit for any purpose made known to us, and will be supplied within a reasonable time. Where a failure to comply with a consumer guarantee is not a major failure, we may choose between supplying the service again or providing a refund of an amount equal to the cost of resupply. For a major failure, you may choose between cancelling and obtaining a refund, or keeping the service and seeking compensation for the difference in value. Nothing in these terms excludes, restricts or modifies any non-excludable right under the ACL.
23. Privacy
Personal information you provide (name, email, phone, venue, event details) is collected to deliver the service, manage the booking and communicate with you. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We do not sell personal information. You may request access or correction by emailing us.
24. Communications and consent
By making an enquiry or booking, you consent to receiving booking-related communications by email, SMS and phone. You may opt out of marketing communications at any time without affecting service-related messages.
25. Disputes
If a dispute arises, the parties will first attempt to resolve it in good faith by direct discussion within 14 days of written notice. If unresolved, either party may refer the dispute to mediation through a mediator agreed in writing or, failing agreement, appointed by the Law Society of Western Australia. Nothing in this clause prevents either party from seeking urgent relief from a court.
26. Entire agreement and severability
The written quote, the booking confirmation and these terms together form the entire agreement between the parties and supersede any prior representation or understanding. If any clause is found unenforceable, the remaining clauses continue in full force. We may update these terms from time to time; the version in effect at the date of booking applies.
27. Governing law
These terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.
28. Contact
Questions about these terms? Email tom@prestigesoundandlight.com.au or call 0451 930 992.